Updated 18 September 2026
This page explains how to cancel, what happens to your account and when we refund a payment.
Last updated 18 September 2026.
Every listing and the free search remain available. Pro adds travel, hours and perks, field-of-study, pay-structure and background filters, up to ten territory watches in addition to the main alert, and daily or weekly alerts. Business adds employer scorecards, hiring velocity, the live req map, competitor alert emails and dataset downloads.
Open your account page and choose Manage billing, then cancel renewal in Stripe’s portal and complete its confirmation. Check your account for the end date. For help or if the portal is unavailable, email contact@medsalesradar.com from your account address.
Paid features remain until the paid period ends. Saved jobs, applications and watches are not deleted. Enabled alerts and existing watches continue weekly. Named-employer restrictions stop applying, so results can include other employers matching the remaining criteria; selections stay saved for a future upgrade. You can turn alerts off. Separate free entitlements, such as a verified .edu field-of-study filter, still apply.
Account deletion removes account data and first attempts to end any subscription immediately. It does not automatically issue a refund. If cancellation cannot be confirmed, deletion stops with an error so billing can be resolved.
Within 14 days of any payment, including initial payments and renewals on monthly and annual plans, ask for a full refund. No reason is needed. Use the contact form or email contact@medsalesradar.com. Refunds go through Stripe to the card that paid, usually within five to ten working days depending on the bank.
After 14 days we do not refund part-used periods. If a paid feature was unavailable or not working as described, contact us regardless of the date. No matching jobs does not itself mean a feature is broken.
Stripe may retry and send billing notices. Access depends on subscription status and the paid-through date. Check your account and billing portal. When paid access ends, data remains and enabled alerts continue weekly.
Accounts granted founding status keep paid features permanently at no charge; checkout does not accept payment from them.
We will email before a price change affects you. It applies from the next renewal, not a period already paid for.
This policy forms part of the terms of use and does not limit applicable consumer rights.