This employee is the Direct Supervisor of Medical Nutrition Specialists, Medical Nutrition Coordinators, Intake Coordinators, and Lead Intake Coordinators. This employee reports to the Enteral Area Sales Manager who delegates responsibilities to this individual. The Enteral Area Sales Manager communicated goals (weekly, monthly and quarterly) and the Enteral Area Operations Manager works towards these goals.
Interviews, hires, trains, and supervises operations employees (MNS, MNC, Intake)
Provides coaching to direct reports
Trains team on customer service skills
Knowledgeable of CPR and reporting/productivity tracking tools
Communicates updates to their team on processes and clinical guidelines
Must be able to fill in when staffing is low
Interacts with medical professionals in the community
Must be able to travel to assigned centers
Aligns with Enteral Area Sales Manager on monthly and quarterly setup and revenue goals
Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
Holds a weekly conference call with team on accountability for delegated tasks
Must know the Medicaid guidelines in each of the assigned states
Follows up to make sure each center is following CHAP Guidelines and continuously monitor in each assigned center
Must be able to read through insurance policy manuals and fee schedules
Approves POs in AS400
Promotes effective written/verbal communication
Controls inventory, purchasing equipment, and supplies
Ensures the quality and safe delivery of medical equipment to patients
Implements cost controls
May perform equipment setups in the patients' homes
Daily and Weekly Reporting and ability to pivot and use excel
Required to be available to the on-call staff and/or take on-call when required to provide service to patients
Bachelor's Degree Preferred
Minimum, 3 years of experience Required
Experience with enteral nutrition supplies Required
read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals
calculate figures and amounts such as commissions, proportions, percentages, area,
circumference, and volume
solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
interpret a variety of instructions furnished in written, oral, diagram, or schedule form
should have knowledge of word processing, spreadsheets, and e-mail communications
work in Excel and generate spreadsheets and reporting