The Junior Territory Manager for Probo Medical LLC will visit accounts with the goal of developing a professional relationship and educating the client on Probo Medical LLC offerings. The position will develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include, but not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications. This position is available for regional bonus pool with no commissioning structure. Probo Medical LLC is the world's largest provider of multi-OEM ultrasound equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work to learn and establish rapport with customers.
Schedule and perform preventative maintenance.
Generate revenue growth by offering solutions and products aligned with the service portfolio.
Provide timely responses to service requests.
Complete and submit applicable field service reports for invoicing.
Develop a profitable territory performing service, selling service contracts, parts, systems.
Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.
Troubleshoot and problem solve issues as they arise when doing service calls.
Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectation and learning client's ultrasound equipment portfolio and needs.
Key Performance Indicators (KPI’s)
Service Performance
PM Completion & (schedule & non-schedule) (Total)
First-time fix rate with primary engineer
Percentage of Outstanding Workorders
Percentage of Field Service visits per field engineer per month
Sales Performance
Assist in expiring maintenance contract renewals
Assist in Billables
Assist in Probe Sales
Assist in Equipment Sales
Assist in Probe Repair Sales
Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.
Requirements
Required Education and Experience:
High School Diploma/GED, Associate's degree (A. A.) or equivalent from two-year university or technical school; or a minimum of 2 years of related experience to work activities or equivalent combination of education and experience.
Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
An established customer base is a plus.
Be a self-starter.
Ability to operate an automobile.
Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.
Will be required to adhere to certification/credentialing required by the Customer in
connection with admission into its facilities to perform job duties.
Customer requirements to allow admission into its facilities to perform job duties will
include but are not limited to drug testing and immunizations as dictated by the customer
or facility policy.
Creative problem solving.
Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a independent environment to achieve assigned goals and objectives
Robust organization/communication skills to exceed customer expectations.
Strong interpersonal skills to develop relationships and be prompt and courteous.
TRAVEL REQUIREMENTS
The position will require the ability to travel, up to 50-60% of the time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Monitor typical office safety and environmental conditions within the designated facility and report deficient conditions in accordance with the Probo Safety Manual.
The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Must be able to work in a seated position while using a computer for 8hrs/days.
While performing the essential functions of this job, the employee is frequently required to stand, walk, sit, and drive long periods of time.
The employee must have use of hands and fingers and be able to reach with hands and arms, speak and hear.