The Account Manager shall be responsible for the growth and development of their portfolio of practices by working with existing accounts and by selling CQ Partners services throughout the assigned territory within the region to new, prospective accounts. The incumbent will work with all practices’ leadership to provide CQ Partners services, which are designed to drive growth of hearing aid sales, within each practice and by demonstrating the value of those services sales to each practice. The incumbent will ultimately be responsible for successfully coordinating and completing all portfolio duties (“All the Right Things”) and providing quality internal and external customer service to colleagues and clients by maintaining relationships, managing expectations, and communicating clearly, promptly, and professionally.
The Account Manager shall deliver personal sales and value pro forma thru CQ Partners services that will drive organizational development and revenue growth to our customers which will result in both improved performance and profitability for each practice as well as increased revenue to CQ Partners within the assigned territory through hearing aid sales, new customer acquisition, customer retention, and increase of same-store growth and market share.
Responsibilities
Recruit new customers into the territory portfolio via daily telephone pitches and site visits to either fill vacant geographic areas or replace underperforming customers
Expand portfolio “reach” and deeper penetrations with daily calls to customers to pitch EDP class participation
Design, sell, and implement strategies and tactics that drive business process change that result in per store unit sales increases
Develop and execute an Annual Strategic Action Plan needed to drive required results for each Associate
Work with CQ Partners HR & Recruiting Services to actively manage recruiting, hiring, training and if necessary, termination of employees within the customers’ businesses
Integrate and leverage vendor partner relationships
Drive utilization and compliance with CQ Partners’s proprietary business management system, Navigator
Finalize MBA pre-work:
Collect financial information for P&L Analysis and complete spreadsheet
Collect outstanding information for BAI
Develop an Upgrade Program target list and deliver a minimum of 1 program per month
Achieve established Reach and Frequency Contact R2s for portfolio of customers
Spend 2-3 days per week in the field conducting full day Company Meetings and EDP classes for CQ Partners customers in the portfolio
Utilize, publish and present agendas in advance of all site visits (5 weeks in advance) and complete a summary of each visit within one week of the visit
Assist customers in developing and implementing Marketing Plans
Capture competitive unit market share with the goal of increasing CQ Partners Share of Wallet to at least 90% within each customer practice
Develop and execute a quarterly business development/recruiting plan to drive required results
Utilize CQ Partners financial tools for account growth and profit gain
Facilitate monthly Owner Group calls
Identify and deliver convention targets and meet Required Results on attendance
Be accountable to Regional Manager for reporting on current initiatives and results
Manage Corporate initiatives
Maintain patient privacy in compliance with HIPAA federal guidelines and CQ Partners policies and procedures
Qualifications
Bachelor’s Degree
Master’s Degree preferred
Audiology Degree or state-certified Dispensing License preferred
Minimum of seven (7) years of professional sales experience
Sales experience from a service industry within the medical or practice management field
Demonstrated ability to adapt in a complex, fast-paced environment
Managing in a multi-office environment
Documented history of delivering increased revenue and efficiency
Selling services
Recruiting, hiring and training staff
Presenting to professional audiences
Understanding of basic business finances
Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures
Friendly - Ability to exhibit a cheerful demeanor toward others
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Basic Selling Skills: builds relationships, determines customer needs thru questioning, handles objections and gains lasting commitments from both existing and prospective customers
Problem Solving Skills: anticipates objections and problems, distinguishes symptoms from causes, aligns solutions to owners objectives and implements the plan
Strategic Selling Skills: listens beyond product needs and establishes a vision of the customer relationship that supports and achieves the strategic direction and objectives of both organizations; establishes mutual accountabilities
Presentation Skills: Ability to effectively present information publicly
Management Skills: Ability to organize and direct oneself and effectively supervise others
For Remote Workers:
You will need the following when working from home:
Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours
Sufficient room to set up a laptop, monitors, keyboard and mouse
Comfortable space to work for duration of working hours
Quiet, private and secure space in which to work
Company Values
We Create Trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are Team Players – We collaborate and network effectively across Demant. We take initiative and help each other to achieve our ambitious goals.
We Create Innovative Solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We Apply a Can-do attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.
What we have to offer:
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
The pay range for this position is expected to be between $80000 to $100000 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.