The Clinical Sales Associate (CSA) position is a field-based position and responsible for maximizing the adoption of Vapotherm products, initiating & building sustainable relationships with customers, and ensuring superior customer education and support. The CSA will report to the Key Accounts Director and will work closely with sales, clinical, marketing, and other cross-functional partners to deliver on label education to targeted customers. This position is an entry- level clinical and sales hybrid position. The CSA must possess the ability to work in a fast-paced environment to plan and achieve business goals. The (CSA) supports growth and correct usage of Vapotherm products through clinical education, training and expertise while maximizing the sales and use of Vapotherm products in current customers. The CSA will work with health care providers in acute care and post-acute care hospitals and institutions.
PRIMARY RESPONSIBILITIES
Hit assigned Recuring Revenue (RR) growth targets
Identify the needs of each customer and develop quarterly sales plans designed to best meet those needs.
Complete Clinical and Business Acumen Training.
Develop and implement a plan to expand current business and plan for territory containing guidelines and metrics
Provide clinical and product related demos and in-services to Vapotherm current and potential customers.
Partner with the Key Accounts Director to schedule weekly meetings/validations/implementations strategically with customers in the region.
Respond to customer needs - develop creative and feasible problem-solving solutions or work with other related personnel to develop optimal solutions.
Execute on strategies designed to increase individual account revenue/profitability.
Develop, cultivate, and maintain relationships with Key Customers, Key Opinion Leaders and Strategic Partners within the territory to leverage relationships and grow business.
Manage territory activities through Vapotherm Customer Relationship Management (CRM) dashboards and company generated standard and customized reports.
Report all activities, communication, and customer intelligence in Vapotherm’s CRM system.
Organize and/or present at health care practitioner conferences, symposium, etc. on Vapotherm technology and product.
Work national, regional and state meetings and exhibits as required
Keep up to date on knowledge of key customers, the market, industry trends, competitors, and leading competitive strategies
REQUIREMENTS
Active RRT certification required.
Previous example/s of influencing clinical use of product in hospital environment
Minimum 2 years’ experience in respiratory or critical care.
Clinical experience in adult, pediatric and/or neonatal markets.
Education experience in hospital environment required
Current knowledge of respiratory therapies.
Relationship management
Open to potential relocation for promotion opportunities
Ability and willingness to travel overnight (80% of the time)
Strong communication skills, verbal and written. Group presentation experience preferred
Computer skills including MSWord, Excel, PowerPoint and online applications
Lives within the regional geography
ADDITIONAL DESIRED CHARACTERISTICS:
Self-starter
Sales minded
Team-oriented
Customer focused
Time management abilities
Interest in innovative medical therapies and technology
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to sit and/or stand for extended periods of time for meetings or work, travel to different locations via car or airplane, operate a motor vehicle, operate a personal computer, visually inspect reports/forms, conduct oral communication via telephone or in person, retrieve and return files, and frequently lift up to 50 pounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.