This role is multi-state: the posting names Ohio, Pennsylvania, West Virginia and New York.
Stated in the posting
Experience: 3+ years
Travel: up to 80%
About Aerogen:
Headquartered in the vibrant city of Galway, Ireland, with offices around the world, Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards, including being named Galway Chamber Company of the Year 2025, and twelve-time winner of the Zenith Award for Respiratory Care Excellence in North America, our employees make a difference to patients’ lives every day, having reached over 30 million patients in more than 80 countries.
Today, Aerogen is powered by a global team representing 54 nationalities, working together with a shared commitment to improving patient care. Our talented and skilled team collaborate to innovate, challenge and test not only in relation to our products but every facet of how we work.
We lead the way by finding innovative solutions to even the most complex problems, all in the name of delivering better patient outcomes.
Our business continues to grow rapidly across the globe and, as we grow, our core culture of “We Care” universally connects us. We believe that your ambition and integrity fuels ours, and we are committed to supporting our employees to reach their full potential through tangible investment in their careers.
What is the role?
The Aerogen Clinical Educator (ACE) is a field-based clinical professional responsible for developing and executing strategic clinical education plans within assigned accounts and territories to support customer adoption, implementation, utilization, and expansion of Aerogen technology.
The ACE serves as a clinical partner to Account Managers (AMs) and Regional Sales Managers (RSMs), combining clinical expertise, customer insight, and targeted education to address clinical needs and support commercial priorities. The role is responsible for understanding the clinical environment within priority accounts, identifying key stakeholders and barriers to adoption, and developing education strategies that create meaningful and sustainable change.
ACEs work collaboratively with Clinical Education Managers, Account Managers, Regional Sales Leadership, Health System Clinical Specialists, Corporate Account Executives, Marketing, Medical Affairs, and other cross-functional partners to ensure clinical education is aligned with account, regional, and enterprise-level strategies.
This is a field-based, customer-facing role with an expectation that the majority of time is spent engaging customers within the assigned geography. The ACE remains actively engaged throughout the customer journey, from pre-implementation planning through implementation, adoption, follow-up, and expansion.
What are the key responsibilities?
Develop and execute account-specific clinical education strategies aligned with regional priorities and commercial objectives.
Partner with Account Managers to understand account strategy, clinical needs, key stakeholders, barriers to adoption, sales stage, and opportunities for utilization and expansion.
Prioritize Clinical Education activity based on customer readiness, clinical need, account opportunity, business impact, and alignment with regional strategy.
Deliver high-quality clinical education through product evaluations, implementations, continuing education programs, clinical presentations, workflow education, therapy expansion, segment expansion, and other strategic educational activities.
Support product implementations from planning through post-implementation follow-up to promote successful adoption, appropriate utilization, and sustained clinical practice change.
Build relationships with key clinical stakeholders and develop an understanding of customer workflows, practices, protocols, educational needs, and barriers to adoption.
Identify and develop clinical champions and “super users” who can support ongoing education, adoption, and standardization within customer accounts.
Identify opportunities to expand Aerogen utilization across departments, care areas, patient populations, and facilities based on customer needs and clinical opportunity.
Maintain consistent engagement and follow-up within strategic accounts to reinforce education, assess adoption, identify ongoing needs, and support continued utilization and expansion.
Partner with Health System Clinical Specialists and Corporate Account Executives when assigned accounts are part of a strategic IDN, ensuring facility-level Clinical Education activity aligns with the broader health system strategy.
Support system-level implementations and multi-site initiatives in collaboration with Health System Clinical Specialists, Clinical Education Managers, and other ACEs as needed.
Collaborate with peer ACEs across territories and regions to support customer initiatives that cross geographic boundaries and provide additional implementation support when needed.
Partner with Regional Sales Leadership, Account Managers, Clinical Education leadership, Marketing, Medical Affairs, and other cross-functional stakeholders to ensure coordinated customer engagement and execution.
Serve as a clinical subject matter expert for customers and internal commercial partners, effectively communicating clinical evidence, best practices, product application, and Aerogen’s clinical value proposition.
Maintain a strong field presence within the assigned geography, prioritizing meaningful customer engagement, implementation support, follow-up, and expansion within strategic accounts.
Document Clinical Education activity, customer insights, stakeholder engagement, adoption milestones, and outcomes using established systems and processes.
Utilize Clinical Education metrics and account data to evaluate impact, inform ongoing education strategy, and identify opportunities to improve educational effectiveness.
Maintain current clinical, product, therapeutic, and evidence-based knowledge relevant to Aerogen products and customer populations.
Participate in regional and national meetings, training programs, new product initiatives, and other Clinical Education activities as required.
Fulfill other duties as assigned.
What education and experience are required?
Bachelor’s degree or equivalent.
3+ years of clinical experience as a Respiratory Therapist, Registered Nurse, or equivalent healthcare professional.
Current RT, RN, or equivalent clinical license.
Acute care clinical experience required; ICU and/or Emergency Department experience preferred.
Medical device, pharmaceutical, clinical education, or healthcare industry experience preferred.
What key skills will make you great at the role?
Experience providing clinical education, training, or precepting preferred.
Experience working with multidisciplinary healthcare teams preferred.
Strong clinical knowledge with the ability to translate complex clinical concepts into effective customer education.
Demonstrated ability to develop education strategies based on customer needs, clinical objectives, and account opportunities.
Strong strategic mindset with the ability to understand account stakeholders, clinical priorities, barriers to adoption, and opportunities for education and expansion.
Ability to build trusted relationships with clinicians, clinical leaders, physicians, and other healthcare stakeholders.
Excellent presentation, facilitation, and communication skills.
Strong collaboration skills with demonstrated ability to work effectively within a cross-functional and matrixed commercial organization.
Ability to partner strategically with commercial teams while maintaining strong clinical credibility.
Strong critical-thinking and problem-solving skills.
Ability to prioritize multiple accounts and opportunities based on clinical need, customer readiness, and business impact.
Excellent organization, planning, and time-management skills.
Self-starter with demonstrated ownership, accountability, and follow-through.
Ability to adapt to changing priorities, customer needs, and implementation schedules.
Ability and willingness to travel up to 80% as business and customer needs require, with an expectation of significant customer-facing field presence throughout Cleveland, Pittsburgh/West Virginia, Harrisburg PA & Western New York
What is it like to work at Aerogen?
Our purpose is to transform patients' lives and innovation is embedded in our culture. This also translates to how we look after our people. We want talented, passionate and engaged people to join Aerogen and build your career with us. We understand that your life evolves through different stages, and we are here to support our global team with a range of financial and non-financial rewards and benefits. There’s something for everyone! Here is an idea of what we offer:
Competitive bonus plan.
Above market life insurance.
Opportunities for development and professional growth.
"Aerogen Connect" – our employee-led program that helps our global teams unite and have fun.
We donate 1% of profits and time to charities and organizations.
Visit our careers website for more information about life at Aerogen.
Aerogen is committed to promoting diversity, inclusion, and equality in the workplace. If you have difficulty using our application process, please contact us via email at careers@aerogen.com. Please provide your name and preferred contact method.