Rare Disease Account Specialist, Portland OR - Donidalorsen/ Dawnzera
Ionis Pharmaceuticals — Portland, OR
Ionis Pharmaceuticals lists this role in Portland, OR.
Stated in the posting
Pay: $177K – $195K (base salary)
Experience: 4+ years
Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals.
At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees.
With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive.
We’re building on our rich history, and we believe our greatest achievements are ahead of us. If you’re passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career!
The Account Specialist, reporting to the Region Director, is a field-based role responsible for building and managing long-term relationships with physicians and other customers for the accounts in their assigned territory. The Account Specialist is a hybrid role of providing access support and education to the accounts while also delivering key promotional messages to advocate on behalf of people suffering from Hereditary Angioedema (HAE). The Account Specialist will represent the organization in the HAE community educating external customers such as physicians, nurses, billing managers, and office staff about the approved indication and clinical information in relation to the HAE disease state and the appropriate use of Donidalorsen. The Account Specialist role is also responsible for supporting healthcare provider offices with access support in a compliant manner.
RESPONSIBILITIES:
The Account Specialist will possess a deep understanding of the healthcare market in their respective territory and the HAE community, including the key customers and accounts treating HAE (primarily allergists). This will include understanding the unique objectives and needs of each customer/account in their pursuit of improved patient outcomes. The Account Specialist will achieve this by building, maintaining, and leveraging networks and relationships in the local healthcare system to develop and execute effective business plans to meet customer and Ionis goals. The Account Specialist will serve as a cross-functional teammate: building trust and collaborating with a diverse team of people with deep functional and therapeutic area expertise and engaging effectively and compliantly across the therapeutic field teams to bring a novel treatment to people suffering from HAE.
Customer Engagement and Experience
Educate HCPs and office staff about Donidalorsen, its brand messages, efficacy, and safety using approved marketing materials and verbiage
Educate HCPs and office staff on the Donidalorsen access process (including high-level steps, payer-specific coverage policies, typical challenges faced, etc.)
Use tokenized patient hub data via CRM to provide patient access status updates to customers
Raise HAE disease state awareness, educate on patient need, and instill an urgency to appropriately treat HAE
Create positive prescribing and access support experience for HCPs and account
Educate on Ionis patient services offerings to encourage customer/patient participation and appropriate program utilization
Participate in conferences, congresses, and other scientific meetings to educate HCPs on HAE disease state and treatment
Market Knowledge
Gather insights to profile accounts and provide feedback to field leadership and marketing to inform Donidalorsen sales & marketing strategy
Understand local market dynamics, including all potential drivers/barriers for HAE patients and/or accounts
Identify, validate, and document potential HCPs treating HAE patients to inform commercial strategy
Account Planning
Execute the brand strategic plans by developing and executing customer focused territory strategic account plans to maximize business opportunities and customer satisfaction
Build insight-driven focused tactics by understanding brand requirements & anticipating the current and future needs of our key customers
Adjust strategies to meet business goals in assigned territory through territory strategic insight
Develop strategic account plans in conjunction with field and brand leadership to appropriately engage accounts based on customer needs and brand strategic objectives
Create a comprehensive engagement plan with specific strategies and activities
Schedule customer meetings and visit accounts based on the territory call plan
Training
Participate in field meetings and training programs to understand Donidalorsen and brand messaging strategy, HAE disease state, and customer engagement tactics to effectively engage customers
Strengthen knowledge of evolving payer landscape and policies as relates to HCP/office and ultimately patient needs.
Certify on label, compliance training and all applicable customer engagement policies
Learn and adhere to the company's mission and vision, policies and procedures, including the Ionis Code of Ethics and Business Conduct.
Teamwork
Collaborate effectively and compliantly with other Account Specialists and other field teams (e.g., Patient Education Managers, Field Medical Directors)
Share learnings from customer engagement activities with other field team members and leadership (e.g., national/regional leads, marketing, field ops, analytics, market access)
Leverage all available platforms and technology to engage customers through multiple channels and enhance their overall experience
Partner on accounts with patients who are seen by multiple specialties in multiple geographies
REQUIREMENTS:
Valid U.S. driver’s license and driving record in compliance with company standards
Bachelor’s Degree with at least 12 years of related experience
Master’s and/or advanced degrees (e.g., MBA, PhD, PharmD) preferred with at least 8 years of related experience
At least 4 years of experience in Pharma sales or Field Reimbursement and/or access roles across the following competencies
Rare diseases and product launches
HCP and IDN engagement
Cross-functional field team coordination
Successful launch experience.
Customer reimbursement and drug access education and support
Extensive comprehension of the healthcare ecosystem including market access landscape and payer reimbursement policies for rare disease products
Analytical skills to build product knowledge competency in pharmaceuticals, competitor products, and relevant disease states
Self-driven with the ability to solve a wide array of customer challenges with integrity and in a compliant manner
Excellent communications and presentation skills
Proven track record for consistently and compliantly meeting or exceeding financial and/or other quantitative and qualitative targets
Solid understanding of and adherence to external laws, codes, and company policies that apply to the healthcare industry and proper interaction with healthcare professionals
Please visit our website, http://www.ionis.com for more information about Ionis and to apply for this position; reference requisition #IONIS004116
Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits
Full Benefits Link: https://ionis.com/careers#:~:text=Highly%20competitive%20benefits
The pay scale for this position is $177,000 to $195,000
NO PHONE CALLS PLEASE. PRINCIPALS ONLY.
Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.