At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
What You Can Expect
The Regional Sales Support Supervisor is responsible for ensuring timely processing of all sales order and billing activities throughout the Order-to-Cash processes. In addition, ensuring adequate and appropriate product allocation to support confirmed and projected case volumes across all Sales Agencies and the facilities they support. This role is charged with driving success through Asset Measure program, maximizing asset utilization across Paragon28 Sales Agencies within their region.
This position also oversees the daily operational activities that support an efficient and effective sales support team. This role is responsible for coordinating processes, leading key administrative and logistical functions, and ensuring alignment between sales, warehouse, customer service, and other cross-functional teams. The supervisor helps drive consistency in execution by monitoring workflows, supporting regional training and onboarding, managing order-related activities, and maintaining strong communication across the team.
This position also plays an important leadership role by coaching employees, conducting regular one-on-one meetings, addressing performance and process issues, and promoting continuous improvement.
How You'll Create Impact
Serve as the primary point of contact for the regional Order-to-Cash process, from case creation through sales order invoicing, ensuring timely resolution of requests.
Identify opportunities for regional improvement through one-on-one meetings and partner with employees on action plans and development goals.
Release stock transport orders to the warehouse for processing on a rotating schedule.
Train and onboard new hires, ensuring consistent understanding of company procedures, systems, and performance expectations.
Minimize lost inventory through consistent use of system tools to monitor due dates, inventory transfers, and changes in demand.
Partner with Marketing, Product Development, and Distribution to support New Product Introductions (NPI), phase-in/phase-out transitions, and field requirements.
Ensure timely processing of orders received by phone, mobile application, or email for assigned sales regions.
Approve agency hardware allocations and monitor overdue loaners to improve asset utilization.
Support inventory allocations and pullbacks during monthly and bi-monthly consignment reviews.
Drive inventory utilization and optimization of agency assets.
Provide Asset Measure Program training to Sales Agents and management to improve consistency and performance.
Develop and implement corrective action plans for underperforming agencies while identifying and sharing best practices from high-performing agencies.
Prepare and distribute monthly and ad hoc reports on KPIs, inventory performance, and asset utilization.
Coordinate with Warehouse and cross-functional teams to resolve order issues, prioritize urgent requests, and ensure efficient processing.
Perform other duties as assigned.
Your Background
3-5+ years sales support experience in customer support, billing, inventory management or similar capacity or relevant experience
2+ years of supervisory or managerial experience
Bachelor’s Degree preferred, Associate Degree (A.A) or equivalent from two-year college or technical school, or equivalent combination of education and experience.
Previous experience at a medical device company preferred.
Intermediate level understanding of Microsoft systems (Excel and PowerPoint specifically)
Ability to speak effectively with groups of customers and employees of the organization
Ability to define problems, collect data, establish facts, problem solve, and draw valid conclusions.