The Sales Support Representative provides support to the Sales function and maintains communication with existing customers acting as the key liaison providing service, support, and assisting with general inquiries. This position plays a key role in problem solving and elevating the customer experience.
Essential Duties & Responsibilities
Point of contact for assigned Sales Reps and Region Managers
Primary sales contact for Alternate Site customer base
Assist in the sales cycle from initial inquiry to close of business
Maintain and enhance relationship with existing customer base in collaboration with Sales team
Point of contact for inbound inquiries, providing prospect with product information, marketing materials and samples
Work directly with authorized Distributor’s Inside Sales Departments to provide product solutions and price quotes
Generate new sales opportunities from phone & email inquiries
Provide technical support and maintain a strong level of product & competitor knowledge
Direct communication with distributor, distributor reps and end users for maximum sales efficiency
Manage ICU Website inquires related to sales opportunities
Assist Sales Reps with territory management (provide sales reports, research discrepancies, etc.)
Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
Generate and submit sales documentation for Sales Reps (Quotes, Relationship Forms, GPO lookup)
Weekly reporting for high priority or high visibility items
Manage vendor credentialing process with various credentialing companies.
Support & perform special projects for corporate accounts IDN’s
Act as liaison for internal & external sales communication
Work on special projects as assigned
Knowledge & Skills
Excellent verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to multitask and work in a fast-paced environment
High level of attention to detail
Proficient in Excel, Word and Outlook
Minimum Qualifications, Education & Experience
Must be at least 18 years of age
High School diploma required; college degree preferred
2 or more years’ experience in sales; preferably in medical device industry
Work Environment
This is largely a sedentary role.
This job operates in a professional office environment and routinely uses standard office equipment.
Typically requires travel less than 5% of the time