Clinical Application Specialist (AS) – GI Ultrasound (Radiology)
United Imaging North America
Stated in the posting
Travel: 50–70%
Weekend work
Who we are?
United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
Company Page: http://www.united-imaging.com/en/home/
Benefits
When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).
Job Overview:
As an Ultrasound Applications Specialist (GI Ultrasound), you will serve as the clinical expert and trusted advisor for United Imaging's ultrasound portfolio, partnering with customers and cross-functional teams to deliver an exceptional end-to-end clinical experience. You will play a critical role in driving product adoption, optimizing clinical workflows, and ensuring customers realize the full value of their ultrasound investment throughout the product lifecycle.
As part of a rapidly growing ultrasound business, you'll have the opportunity to influence customer success, shape product adoption, and contribute directly to the evolution of next-generation ultrasound technologies. We're looking for a clinically experienced professional with strong business acumen, an entrepreneurial mindset, and a passion for delivering outstanding customer experiences. The ideal candidate is adaptable, solutions-oriented, and thrives in a fast-paced environment where collaboration, initiative, and continuous improvement are key to success.
We are conducting a national search across all major U.S. regions (Northeast, Southeast, Midwest, Southwest, and West) and welcome applications from qualified candidates who live within 45-60 minutes of a major airport.
Key Responsibilities:
Customer Success & Clinical Excellence:
Serve as the clinical expert and trusted advisor for United Imaging's ultrasound portfolio, delivering an exceptional end-to-end customer experience throughout the product lifecycle.
Drive clinical adoption, workflow optimization, and long-term utilization of ultrasound solutions to maximize customer satisfaction and loyalty.
Assess customer education needs and deliver tailored clinical training that enables users to achieve optimal clinical and operational outcomes.
Serve as the primary clinical resource for customer inquiries and escalations, ensuring timely resolution in collaboration with internal teams.
Capture and communicate Voice of the Customer (VOC) insights to support continuous product improvement and enhanced customer experience.
Sales & Commercial Support:
Partner with Account Executives and Modality Managers to support territory growth through clinical expertise, product demonstrations, and strategic customer engagement.
Provide pre-sales and post-sales clinical support to help achieve territory revenue, order, and market share objectives.
Conduct onsite and virtual product demonstrations throughout the assigned territory and support opportunities across other regions as needed.
Represent United Imaging at trade shows, customer workshops, conferences, and other educational events.
Identify customer opportunities and market insights that support business growth and strengthen customer relationships.
Product Adoption & Education:
Coordinate and deliver on-site clinical education for new system installations, software upgrades, advanced applications, and new technologies.
Partner with customers, Customer Support Engineers, and Project Management to ensure successful implementation and adoption of new systems and upgrades.
Deliver high-quality customer education that promotes confident system utilization and achievement of clinical objectives.
Support new product training initiatives and provide onsite clinical assistance for service-related customer needs.
Ensure all customer training, documentation, and follow-up activities are completed in accordance with company quality standards and established timelines.
Cross-Functional Collaboration:
Collaborate with Sales, Service, Marketing, Operations, and Product teams to deliver a seamless customer experience.
Participate in territory planning, opportunity reviews, and cross-functional meetings to align customer priorities and business objectives.
Partner with internal stakeholders to coordinate installations, upgrades, and ongoing customer support activities.
Share customer feedback, competitive insights, and market trends to influence product development, marketing strategies, and business initiatives.
Foster collaborative relationships across the organization to support customer success and continuous improvement.
Territory & Operational Excellence:
Effectively manage territory schedules, customer commitments, and work activities to support business objectives and achieve financial targets.
Collaborate with Modality Manager and maintain accurate forecasting, work order management, customer documentation, and required business reporting.
Manage company assets responsibly and maintain equipment in excellent operating condition.
Maintain vendor credentialing and ensure compliance with company policies, quality standards, and applicable procedures.
Travel throughout the assigned territory (50–70%), with flexibility for occasional evenings, weekends, and international travel as business needs require.
Success in this role means:
Delivering exceptional customer experiences.
Driving clinical adoption and utilization.
Supporting territory revenue growth.
Building long-term customer partnerships.
Providing valuable clinical insights that influence future product development.