The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.
uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness
JOB FUNCTIONS
Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
Completes and ensures accurate validation of insurance benefits
Provides customer followup as required
Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results
Education
High School Diploma or General Education Degree (GED) Required
Work Experience
Inside sales Required
Computer, data-entry Required
Knowledge, Skills, and Abilities
Must have excellent telephone customer service
Must be computer literate
English -- oral and written
Must be at least 18 years of age
Medical industry knowledge beneficial
Type at least 25-30 words per minute
This position requires use of your own equipment
The company does provide the hard phone
Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone
2 modem/router ports are required
Processor: 1.6 GHz or greater
Memory: Minimum of 8 GB RAM
Browser: Chrome, Edge
Operating System: Windows 11 (No Chromebooks, No Macs)
Monitors: Dual monitors
Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
Private HIPPA Compliant Workspace: must be in a non shared room of the residence