Field Clinical Specialist II, TMTT (Transcatheter Mitral & Tricuspid Therapies) - based in San Juan, Puerto Rico — PR (statewide)
Edwards Lifesciences — PR (statewide)
This role covers the PR (statewide) territory.
Stated in the posting
Experience: 3+ years
Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.
How you'll make an impact:
Responsible to support procedures in Hospitals ensuring safety, efficacy and compliant product usage
Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPs
Interact with KOL and proctors
Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
Business Intelligence
Educate and train physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management
Responsible for upselling in key strategic accounts working in conjunction with Business Managers
Validate software and hardware updates in the field as applicable
Learns the product(s), physiology, anatomy, applications of the market and Edwards Lifesciences
Regularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
Other incidental duties
What you'll need:
3 years of previous related medical device and/or clinical experience Required
Bachelor's Degree in related field; Training experience in clinical / technical environment Preferred
Advanced English Preffered
Previous experience in hemodynamics Required
What else will help you:
Proven expertise in MS Office Suite and ability to operate general office machinery
Good written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
Good problem-solving and critical thinking skills
Moderate knowledge and understanding of cardiovascular science
Moderate understanding of cardiovascular anatomy, pathology and physiology
Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
Ability to manage confidential information with discretion
Strict attention to detail
Ability to interact professionally with all organizational levels
Ability to manage competing priorities in a fast paced environment
Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects
Ability to build productive internal/external working relationships
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.